Terms and conditions with updated Covid-19 procedures
Check-in time – is from 4.00pm on the date of arrival and check-out is by 10.30am on the date of departure. Earlier check-in and later check-out times maybe available but must be requested directly with the Hotel. Check-in and Check-out times are clearly identified at the time of booking. We do not operate a 24 hour reception. Any unauthorised extension to the check out time will incur a charge upon departure.
A group booking – is a booking of 3 or more rooms and must be confirmed directly with the Hotel by telephone prior to a reservation being made.
Room Occupancy – Maximun number of adults in any room is two, child age shall not exceed 16 years old at the time of the stay. All occupants of a room must be registered, any unregistered guests will be charged full price.
CCTV – There is CCTV coverage in all public areas of the hotel and grounds.
Online Bookings – Full payment for your reservation will be taken at the time of your online booking. Online Bookings can be either non-refundable advanced payment or refundable within the terms of our cancellation policy (less £5 admin fee). By agreeing to the Terms & Conditions you understand that by selecting the confirm reservation button you are authorising a charge to the credit card number provided/Payment from your Paypal account for your booking and/or cancellation fee that may apply. Cancellation fees are non-refundable. Only the reservation as entered into and confirmed by our system will be honoured. Any written or printed confirmation that has been altered may be rejected by the hotel.
Cancellation Policy – You can cancel or alter your reservation in writing by e-mail, fax or letter, without charge by noon up to 48 hours before the day of arrival, for group bookings this is 7 days before the day of arrival. If you cancel or amend your reservation within these periods we will charge the first nights stay for the whole booking. A failure to show (no-show) will be treated as a cancellation. We recommend you have adequate travel insurance to cover you for this.
We reserve the right to refuse a booking – which does not meet the criteria of our terms and conditions. We do not accept bookings for Stag and Hen Groups.
Pets – As of 1st April 2013 the Hotel will no longer accept pets other than service animals.
No Smoking – From July 2007 the York House Hotel is fully NO SMOKING, this includes all bedrooms and public areas. Any guests who smoke within the building will be reported to the authorities and an extra charge, min. £100, will be made for the unavailability of the room, cleaning and/or repairs due to guests smoking.
Tampering with fire detection systems and fire fighting equipment – We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
Damage to hotel property – We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Charges will be also made for the unavailability of the bedroom while remedial work is carried out. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address.
Removal of hotel property – We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address. Hotel keys not returned by guests on departure will result in a £25 charge.
Inappropriate behaviour – It is the hotel’s policy that all our guests and staff have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests and staff to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Manager, or if any inappropriate behaviour is brought to the attention of the Manager, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel.
Lost / Damaged property – Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply, a copy of which is displayed in reception. Lost property is kept for 3 months then disposed of.
Vehicles – All vehicles are parked at the owners’ risk. Should a problem occur with a vehicle in the hotel parking area, the hotel cannot accept any liability. If a vehicle is left in the hotel parking area for more than 8 hours after the guest has departed without the written consent of the hotel, the hotel reserves the right to remove the vehicle at the owners’ expense. Street parking fees/regulations are displayed and it is the responsibility of the car owner to park legally.
Nothing in these terms or conditions shall limit or restrict the guests’ legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.
Updated 4th July 2020
We take your personal information seriously. Please read this policy to learn more about how we collect, store, use and disclose information about you when you interact with us, via email, web, or any other manner.
Information You Provide to Us:
When you use our Website: We may collect any Personal Information that you choose to send to us or provide to us, for example, on our “Contact Us” form. If you contact us through the Websites, we will keep a record of our correspondence.
Information We Automatically Collect:
When you visit our Website, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website.
How do we use the information?
We will use the information we collect via our Website:
– To administer our Website and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;
– To improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
– Analyse customers’ use of the Website for trend monitoring, marketing and advertising purposes;
– As part of our efforts to keep our Website safe and secure.
We may also use the information you send to us via the Website and/or Services, to communicate with you via email and, possibly, other means, regarding products, services, offers and promotions we think may be of interest to you or to send you our newsletter, if this is in accordance with your marketing preferences. However, you will always be able to opt-out of such communications at any time (see the “Your Privacy Rights” section below).
How do we share and disclose information to third parties?
We do not sell your Personal Information to anyone.
We reserve the right to access, read, preserve, and disclose any information as necessary to comply with law or court order; enforce or apply our agreements with you and other agreements; or protect the rights, property, or safety of the York House Hotel, our employees, our users, or others.
Disclosures for National Security or Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Is Personal Information about me secure?
We use appropriate technical, organisational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorised access, disclosure, alteration and destruction. Unfortunately, no company or service can guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
Cookies and other tracking technologies
– Assisting you in navigation;
– Assisting in registration, login, and your ability to provide feedback;
– Analysing your use of our site; and
– Assisting with our promotional and marketing efforts;
Your Privacy Rights
What choices do I have? You can always opt not to disclose information to us, but keep in mind some information may be needed to register as a guest with us or to take advantage of some of our website-features
Cookies You can set or amend your web browser controls to accept or reject cookies. If you choose to reject cookies, you may still use our Website and Services, however your access to some functionality and areas of our Website or Services may be severely restricted.
Marketing Communications You can opt-out of receiving certain promotional or marketing communications from us at any time, by using the unsubscribe link in the emails communications we send or by contacting us at email@example.com
How can I update and access my information? We provide individuals with the opportunity to access, review, update, and delete any Personal Information we hold about them. You can send an email to firstname.lastname@example.org for this purpose.
If you are resident in the European Economic Area, please see the section below headed “Additional Information for users in the European Economic Area” for further information about your privacy rights.
Children We do not knowingly collect or solicit personal information from anyone under the age of 16. If you are under 16, please do not attempt to register or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 16, we will delete that information as quickly as possible.
What if I have questions about this policy? If you have any questions or concerns regarding our privacy policies, please send us a detailed message to email@example.com and we will try to resolve your concerns.
Company Reg Number 4091247
VAT No. 436148648
York House Hotel – Covid-19 Procedures and Protocols
We take standards for hygiene and cleanliness very seriously and are proactively reviewing and implementing additional hygiene procedures and precautions to ensure that the highest possible standards are upheld throughout every area and service which the York House provides, for its guests as well as our team. We are committed to playing our part in trying to prevent Covid-19 from escalating. We ask that our team members, guests and suppliers do the same and follow current healthcare and government guidelines, and if they show any symptoms of Covid-19 should not arrive at the Hotel.
We will ensure:
Sufficient supply of hand sanitisers, gloves, masks, paper towels and disinfectant materials in all areas.
Contactless Check-in procedure in place
Guest Room Key Cards & holders are UV cleaned on check-in
Posters in public areas to inform of good hand hygiene, respiratory hygiene and cough etiquette
Additional tissues available in public areas
Additional cleaning of public areas and frequently touched surfaces (door handles / reception desk)
Bedrooms will be left fallow for a designated period between each Guest use
Property linen washed on a higher temperature
Copies of supplier Covid-19 procedures and protocols available for guests and team members
We have signposted health authority guidelines on personal hygiene – see Risk Assessment
We are committed to playing our part in trying to prevent Covid-19 from escalating. We ask that our guests and team members do the same and follow the health authority and government guidelines regarding personal hygiene and Covid-19 – https://www.gov.uk/government/collections/coronavirus-covid-19-list-of-guidance
All Team Members will have temperature checks when arriving for work
Comprehensive employee communications policy to ensure reliable, up-to-date information is communicated to employees and to clarify procedures and policies around mitigating the risks associated with Covid-19 – see Risk Assessment
How we ensuring social distancing?
PPE worn in guest contact areas
Plexiglass protection screen at reception
Signage and floor markings to observe social distancing guidelines
Express check-in/check-out is in use
We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door
Reduced contact at check-in, so face-to-face contact with our staff can be avoided by offering remote check-in/check-out
Seating areas have been modified to adhere to social distancing measures
Introduction of a one way system in public areas
We consider the following advice on how to protect you from COVID-19 infection:
Wash hands properly and regularly;
Before and after eating or drinking
After going to the toilet, nose blowing, sneezing or coughing
After cleaning procedures, handling waste and waste bins
After handling contaminated (dirty) items
Whenever hands become visibly dirty
If in contact with a sick person, especially those with respiratory symptoms
Cover mouth when coughing and sneezing:
Cover nose and mouth with disposable tissues – if you don’t have a tissue, cough or sneeze into your arm or sleeve (not hand)
Place used tissues into a sealed bin – wash your hands
Avoid touching your eyes, nose or mouth